I have a problem setting up the Broadband
setting up the KIWITALK
KE Series, if you use dynamic IP address
behind a router, your TCP/IP settings should
DHCP: enabled 
PPPoE: disabled 
If your network uses static IP address,
then disable DHCP , and manually key
in the Subnet Mask, Router IP, and DNS IP.
settings should be:
Use GATEKEEPER: enabled 
Service DNS: leave it empty
User identity: username (ex: kiwitkxxxxx)
2. How do I use the computer to
set up my KE Series?
Make sure that your computer and the KE
Series are on the same network, and obtain
your KE Series’ Local IP address.
Open a web browser, and enter the KE Series’
Local IP address onto the address bar, then
The password is ‘1234’ to log
into the phone. After you login, you can
change settings, then save and exit.
3. Can I use the KE1020, KE1020A and KE2600
as a hub?
Yes, if your network assigns dynamic
IP address, you can connect your computer
to the KE Series’ PC port, that way
your computer would have Internet connection
as well. This works for both PC and Mac.
After I changed my password, my KIWITALK
phone can’t make calls out, but
still can received calls, what happened?
If you change your Password in your online
account while your KIWITALK
is still logged on, you won’t be able
to make calls out, but you can still receive
calls. So you need to log out of your KU
Series phone before going into your online
account to change the password.
5. I tried to log into my online account,
and I entered my IP Phone Number and Password.
But on the third line, it asks me “Enter
the numbers as it appears aside”,
what is that?
That’s the 5-digit number
inside the gray area to the right of the
6. I put in my IP Phone Number and
Password, but I still can’t access
my account on the KIWITALK Account page.
What should I do?
You can send us your User ID and
IP Phone Number, that way we can see what
the problem is and let you regain access.
Send an e-mail to email@example.com
After I successfully log into the KIWITALK
server, then somehow the KIWITALK
LCD screen displays the message “Wait
What happen? What should I do?
means the phone has been disconnected from
the Internet. You need to make sure the
phone has connection (check network cable
line, also you can reboot the phone by taking
the power cord off. The phone should display
the "Ready for Call" message.
8. How do I set up call forwarding?
Follow these instructions here.
9. How can I receive call from regular
Go to http://www.kiwitalk.com/features/access.html,
and call any one of these numberd from a
regular or cellular phone. You will hear
a second dial tone, then dial the 7-digit
KIWITALK number to call
that KIWITALK phone.
You can also get your own Virtual Phone
Number. For more information click