I tried to log into my online account, and
I entered my IP Phone Number and Password.
But on the third line, it asks me “Enter
the numbers as it appears aside”,
what is that?
the 5-digit number inside the gray area
to the right of the text box.
2. How to disable the computer’s own
Steps to disable Internet Connection
Firewall (ICF) on Microsoft Windows XP
1. Click Start in the Window
taskbar, and then click Control
2. Double-click Network Connections
to open the Network Connections folder.
3. Double-click the Dial-up, LAN or High-Speed
Internet connection that you are using.
In the dialog box, click Properties.
4. From the Advanced tab, uncheck the
Protect my computer and network by limiting
or preventing access to this computer from
the Internet check box.
5. Click OK to save the
setting, and then click Close
to exit the dialog box.
3. What ports on the firewall need to be
Those ports are TCP 1720, 1721,
1730, and UDP 1710, 1719, 1109, 6000, 6001.
I put in my IP Phone Number and Password,
but I still can’t access my account
on the KIWITALK Account page.
What should I do?
You can send us your User ID and
IP Phone Number, that way we can see what
the problem is and let you regain access.
Send an e-mail to firstname.lastname@example.org
5. I use a foreign language version
of Windows operating system, can I use the
KIWITALK USB Series phone?
Yes, you can.
To make sure you have the latest KIWITALK
software, go to http://www.kiwitalk.com/downloads/index.html
to download and install the KIWITALK
6. How can I adjust my computer's
Please follow these steps to adjust
the volume of your KIWITALK
1. Click Start in the Windows
taskbar, then click Control Panel.
2. Double-click Sounds and Audio
3. From the Audio tab,
select your default system sound card for
both Sound playback and
4. Check Use only default devices.
5. From the Voice tab,
select “USB Audio Device” for
both Voice playback and
6. Click Apply to save
7. From the Voice tab,
click Volume. The Desktop
Speaker dialog box appears.
8. Under Desktop and Wave,
set the volume to the highest level. Close
the Desktop Speaker dialog
9. Click OK to save the
settings, and exit Sounds and Audio
10. Log into your KIWITALK
11. Lift up the handset and listen for dial
tone. Then, press on the Volume
button to adjust the volume to your desired
12. Hang up the handset and the setting
is automatically saved.
7. Where can I find resellers that carry
Please visit our web page at http://www.kiwitalk.com/world.html
to see the list of our distributors and
8. How do I set up call forwarding?
Follow these instructions
9. How can I receive call from regular
Go to http://www.kiwitalk.com/features/access.html,
and call any one of these numberd from a
regular or cellular phone. You will hear
a second dial tone, then dial the 7-digit
KIWITALK number to call
that KIWITALK phone.
You can also get your own Virtual Phone
Number. For more information click
My USB Series phone is acting slow, and
the computer display a message saying “USB
Controller bandwidth exceeded”, what
does that mean?
That means the allocated resource
for USB device is low (maybe your computer
is running too many applications at the
same time), so please completely log out
of KIWITALK program and
restart the computer.