After I changed my password, my KIWITALK
phone can’t make calls out, but
still can received calls, what happened?
If you change your Password in your online
account while your KIWITALK
is still logged on, you won’t be able
to make calls out, but you can still receive
calls. So you need to log out of your KU
Series phone before going into your online
account to change the password.
2. I tried to log into my online account,
and I entered my IP Phone Number and Password.
But on the third line, it asks me “Enter
the numbers as it appears aside”,
what is that?
That’s the 5-digit number
inside the gray area to the right of the
My USB Series can call out, but have difficulties
receiving calls, why?
computer might have it’s own firewall
placed on the Internet connection, especially
Windows XP. Firewalls normally won’t
affect out going calls, but may obstruct
incoming calls. KIWITALK
can penetrate most firewalls, but certain
ports on the Firewall need to be opened.
4. How to disable the computer’s own
Steps to disable Internet Connection
Firewall (ICF) on Microsoft Windows XP
1. Click Start in the Windows
taskbar, and then click Control
2. Double-click Network Connections
to open the Network Connections folder.
3. Double-click the Dial-up, LAN or High-Speed
Internet connection that you are using.
In the dialog box, click Properties.
4. From the Advanced tab, uncheck the
Protect my computer and network by limiting
or preventing access to this computer from
the Internet check box.
5. Click OK to save the
setting, and then click Close
to exit the dialog box.
5. What ports on the firewall need to be
Those ports are TCP 1720, 1721,
1730, and UDP 1710, 1719, 1109, 6000, 6001.
6. My computer is online, and the
server address in my setting is correct,
but I still get the error message Error
Messages ‘Check Server Address, Click
'Edit' button to edit’.
What should I do?
Completely exit the KIWITALK
program. Disconnect the computer from the
Internet. Then go online and try to log
in to KIWITALK again.
If that doesn’t work, restart the
computer and try again.
If still doesn’t work, re-install
the KIWITALK software and
7. Where do I download the updated
Go to web page http://www.kiwitalk.com/downloads/usb.html
download the .exe file and save it to a
Uninstall the old KIWITALK
program, then double click the downloaded
.exe file to install the new version.
8. I put in my IP Phone Number and
Password, but I still can’t access
my account on the KIWITALK Account page.
What should I do?
You can send us your User ID and
IP Phone Number, that way we can see what
the problem is and let you regain access.
Send an e-mail to firstname.lastname@example.org
After I successfully log into the KIWITALK
server, then somehow the KIWITALK
user window screen displays the message
What happen? What should I do?
means the computer has been disconnected
from the Internet. You need to completely
exit the KIWITALK user
window, make sure the computer has connection
(check network cable line, use IE browser
to test connectivity), then log into the
KIWITALK server again.
10. Does KIWITALK support Windows NT OS?
11. I hear a dial tone from the
phone and then dial the number, waited for
a long time, no sound at all. However, the
person I was calling said at the same time
his phone rang, and he answered, but no
sound at all. This situation happens quite
frequently especially when my computer has
been idle for a long time.
1. This situation happen is because
your Windows screen is set to turn off the
hard disks when it’s idling.
2. When this happen, you should first end
the KIWITALK program. To
do that, press Ctrl + Alt + Delete
open the Windows Task Manager.
Click on the Processes
tab, find MyPhone.exe on
the list, high light it, and click End
Process to end the KIWITALK
3. To prevent this to happen again, you
need to change the Windows screen setting.
Right click on the monitor screen, select
Properties. Click on the
Screen Saver tab, click
Power. Select “Never”
for the Turn off hard disks:
list box. Click Apply to
save settings, and OK to
exit. Now you can run the KIWITALK
12. I use a foreign language version
of Windows operating system, can I use the
KIWITALK USB Series phone?
Yes, you can. To make sure you
have the latest software go to http://www.kiwitalk.com/downloads/usb.html
to download and install the updated KIWITALK
13. My USB Series’ volume
is still low after adjusting the volume
button. What else can I do?
Please follow these steps to adjust
the volume of your KIWITALK
1. Click Start in the Windows
taskbar, then click Control Panel.
2. Double-click Sounds and Audio
3. From the Audio tab,
select your default system sound card for
both Sound playback and
4. Check Use only default devices.
5. From the Voice tab,
select “USB Audio Device” for
both Voice playback and
6. Click Apply to save
7. From the Voice tab,
click Volume. The Desktop
Speaker dialog box appears.
8. Under Desktop and Wave,
set the volume to the highest level. Close
the Desktop Speaker dialog
9. Click OK to save the
settings, and exit Sounds and Audio
10. Log into your KIWITALK
11. Lift up the handset and listen for dial
tone. Then, press on the Volume
button to adjust the volume to your desired
12. Hang up the handset and the setting
is automatically saved.
14. How do I set up call forwarding?
Folloe these instructions here.
15. How can I receive call from
regular land/mobile phones?
Go to http://www.kiwitalk.com/features/access.html,
and call any one of these numberd from a
regular or cellular phone. You will hear
a second dial tone, then dial the 7-digit
KIWITALK number to call
that KIWITALK phone.
You can also get your own Virtual Phone
Number. For more information click
My USB Series phone is acting slow, and
the computer display a message saying “USB
Controller bandwidth exceeded”, what
does that mean?
That means the allocated resource
for USB device is low (maybe your computer
is running too many applications at the
same time), so please completely log out
of KIWITALK program and
restart the computer.