USB Series Technical Support


 







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1. After I changed my password, my KIWITALK phone can’t make calls out, but still can received calls, what happened?

If you change your Password in your online account while your KIWITALK is still logged on, you won’t be able to make calls out, but you can still receive calls. So you need to log out of your KU Series phone before going into your online account to change the password.


2. I tried to log into my online account, and I entered my IP Phone Number and Password. But on the third line, it asks me “Enter the numbers as it appears aside”, what is that?
That’s the 5-digit number inside the gray area to the right of the text box.

3. My USB Series can call out, but have difficulties receiving calls, why?
Your computer might have it’s own firewall placed on the Internet connection, especially Windows XP. Firewalls normally won’t affect out going calls, but may obstruct incoming calls. KIWITALK can penetrate most firewalls, but certain ports on the Firewall need to be opened.


4. How to disable the computer’s own firewall?
Steps to disable Internet Connection Firewall (ICF) on Microsoft Windows XP

1. Click Start in the Windows taskbar, and then click Control Panel.

2. Double-click Network Connections to open the Network Connections folder.

3. Double-click the Dial-up, LAN or High-Speed Internet connection that you are using. In the dialog box, click Properties.

4. From the Advanced tab, uncheck the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.

5. Click OK to save the setting, and then click Close to exit the dialog box.


5. What ports on the firewall need to be opened?
Those ports are TCP 1720, 1721, 1730, and UDP 1710, 1719, 1109, 6000, 6001.


6. My computer is online, and the server address in my setting is correct, but I still get the error message Error Messages ‘Check Server Address, Click 'Edit' button to edit’.
What should I do?
Completely exit the KIWITALK program. Disconnect the computer from the Internet. Then go online and try to log in to KIWITALK again.

If that doesn’t work, restart the computer and try again.

If still doesn’t work, re-install the KIWITALK software and try again.


7. Where do I download the updated KIWITALK software?
Go to web page http://www.kiwitalk.com/downloads/usb.html download the .exe file and save it to a folder.

Uninstall the old KIWITALK program, then double click the downloaded .exe file to install the new version.


8. I put in my IP Phone Number and Password, but I still can’t access my account on the KIWITALK Account page.
What should I do?
You can send us your User ID and IP Phone Number, that way we can see what the problem is and let you regain access. Send an e-mail to support@kiwitalk.com

9. After I successfully log into the KIWITALK server, then somehow the KIWITALK user window screen displays the message “Connection lost”.
What happen? What should I do?
That means the computer has been disconnected from the Internet. You need to completely exit the KIWITALK user window, make sure the computer has connection (check network cable line, use IE browser to test connectivity), then log into the KIWITALK server again.


10. Does KIWITALK support Windows NT OS?
No.


11. I hear a dial tone from the phone and then dial the number, waited for a long time, no sound at all. However, the person I was calling said at the same time his phone rang, and he answered, but no sound at all. This situation happens quite frequently especially when my computer has been idle for a long time.
1. This situation happen is because your Windows screen is set to turn off the hard disks when it’s idling.

2. When this happen, you should first end the KIWITALK program. To do that, press Ctrl + Alt + Delete open the Windows Task Manager. Click on the Processes tab, find MyPhone.exe on the list, high light it, and click End Process to end the KIWITALK program.

3. To prevent this to happen again, you need to change the Windows screen setting. Right click on the monitor screen, select Properties. Click on the Screen Saver tab, click Power. Select “Never” for the Turn off hard disks: list box. Click Apply to save settings, and OK to exit. Now you can run the KIWITALK program again.


12. I use a foreign language version of Windows operating system, can I use the KIWITALK USB Series phone?
Yes, you can. To make sure you have the latest software go to http://www.kiwitalk.com/downloads/usb.html to download and install the updated KIWITALK USB software.


13. My USB Series’ volume is still low after adjusting the volume button. What else can I do?
Please follow these steps to adjust the volume of your KIWITALK phone:

1. Click Start in the Windows taskbar, then click Control Panel.

2. Double-click Sounds and Audio Devices.

3. From the Audio tab, select your default system sound card for both Sound playback and Sound recording.

4. Check Use only default devices.

5. From the Voice tab, select “USB Audio Device” for both Voice playback and Voice recording.

6. Click Apply to save the settings.

7. From the Voice tab, click Volume. The Desktop Speaker dialog box appears.

8. Under Desktop and Wave, set the volume to the highest level. Close the Desktop Speaker dialog box.

9. Click OK to save the settings, and exit Sounds and Audio Devices Properties.

10. Log into your KIWITALK account.

11. Lift up the handset and listen for dial tone. Then, press on the Volume button to adjust the volume to your desired level.

12. Hang up the handset and the setting is automatically saved.


14. How do I set up call forwarding?
Folloe these instructions here.


15. How can I receive call from regular land/mobile phones?
Go to http://www.kiwitalk.com/features/access.html, and call any one of these numberd from a regular or cellular phone. You will hear a second dial tone, then dial the 7-digit KIWITALK number to call that KIWITALK phone.

You can also get your own Virtual Phone Number. For more information click here.

16. My USB Series phone is acting slow, and the computer display a message saying “USB Controller bandwidth exceeded”, what does that mean?
That means the allocated resource for USB device is low (maybe your computer is running too many applications at the same time), so please completely log out of KIWITALK program and restart the computer.

 
 
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